All Systems Operational
Uptime over the past 90 days. View historical uptime.
Hosted Communities ? Operational
90 days ago
99.87 % uptime
Today
Customer Portal ? Operational
Support Forum ? Operational
Keen IO Stream API ? Operational
SendGrid SMTP ? Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
Cloudflare Cloudflare Workers Operational
Cloudflare Load Balancing and Monitoring Operational
Cloudflare SSL Certificate Provisioning Operational
Cloudflare SSL for SaaS Operational
Cloudflare Cloudflare API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Databases upsizing Mar 20, 23:00 - Mar 21, 00:00 EDT
We will be increasing the amount of memory allocated to some VMs hosting database.
This is a preventive operation that will improve stability for all the sites hosted on these database.

This operation necessitate a reboot of the VMs that will be resized which means that a 2-5 minute downtime is expected for each resized DB.
Posted on Mar 19, 12:18 EDT
Infrastructure Update Apr 3, 00:00-03:00 EDT
In order to improve system stability, our hosting provider will update multiple OpenStack components on our infrastructure.
None of these operations are expected to cause any downtime but operations where it might happen have clear indication about it.

-------------------

Our hosting provider will be doing the following operations:
- Uninstalling Octavia. *It has been replaced by Cloudflare load balancers solution.*
- Uninstalling Heat.
- Upgrade Keystone and moving it to Baremetal.

Expected duration: 3h

Expected downtime: None.
Posted on Mar 19, 12:20 EDT
Upstream Network Infrastructure Maintenance Apr 3, 03:00-09:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 15, 00:45 EDT
Update - Our hosting environment will undergo maintenance during the indicated time. The purpose of this work is to apply and activate software module upgrades on code running on the core and edge routers per the manufacturer's recommendations.

During this maintenance window, you will experience a brief interruption in service while we complete the maintenance activities. Due to the availability of redundant internet providers, end user impact should be limited to a few brief moments of packet loss as routing is updated. Customers may also see some re-convergence during the maintenance window. Customers may experience latency and packet loss intermittently throughout the window.

We expect the period of instability to be approximately 30 minutes long during the window.
Apr 3, 03:00 EDT
Scheduled - Our hosting environment will undergo maintenance during the indicated time. The purpose of this work is to apply and activate software module upgrades on code running on the core and edge routers per the manufacturer's recommendations.

During this maintenance window, you will experience a brief interruption in service while we complete the maintenance activities. Due to the availability of redundant internet providers, end user impact should be limited to a few brief moments of packet loss as routing is updated. Customers may also see some re-convergence during the maintenance window. Customers may experience latency and packet loss intermittently throughout the window.

We expect the period of instability to be approximately 30 minutes long during the window.
Mar 14, 11:46 EDT
Infrastructure Update Apr 4, 00:00-03:00 EDT
In order to improve system stability, our hosting provider will update multiple OpenStack components on our infrastructure.
None of these operations are expected to cause any downtime but operations where it might happen have clear indication about it.

-------------------

Our hosting provider will be doing the following operations:
- Upgrade Barbican and move it to Baremetal.
- Upgrade Glance and move it to Baremetal.
- Upgrade Cinder and move it to Batemetal.

Expected duration: 3h

Expected downtime: None.
Posted on Mar 19, 12:21 EDT
Infrastructure Update Apr 5, 00:00-03:00 EDT
In order to improve system stability, our hosting provider will update multiple OpenStack components on our infrastructure.
None of these operations are expected to cause any downtime but operations where it might happen have clear indication about it.

-------------------

Our hosting provider will be doing the following operations:
- Upgrade Nova (control plane) and move it to Baremetal.
- Upgrade Neutron (control plane) and move it to Baremetal.

Expected duration: 3h

Possible downtime: 0-30 minutes.
Posted on Mar 19, 12:22 EDT
Infrastructure Update Apr 6, 00:00-03:00 EDT
In order to improve system stability, our hosting provider will update multiple OpenStack components on our infrastructure.
None of these operations are expected to cause any downtime but operations where it might happen have clear indication about it.

-------------------

Our hosting provider will be doing the following operations:
- Upgrade compute nodes and hostnames

Expected duration: 3h

Possible downtime: 0-30 minutes.
Posted on Mar 19, 12:23 EDT
Infrastructure Update Apr 7, 00:00-03:00 EDT
In order to improve system stability, our hosting provider will update multiple OpenStack components on our infrastructure.
None of these operations are expected to cause any downtime but operations where it might happen have clear indication about it.

-----------------------------

Our hosting provider will be doing the following operations:
- Upgrade Horizon and move it to Baremetal

Expected duration: 3h

Expected downtime: None.
Posted on Mar 19, 12:24 EDT
Infrastructure Update Apr 8, 00:00-03:00 EDT
In order to improve system stability, our hosting provider will update multiple OpenStack components on our infrastructure.
None of these operations are expected to cause any downtime but operations where it might happen have clear indication about it.

-----------------------------

Our hosting provider will be doing the following operations:
- Install Magnum

Expected duration: 3h

Expected downtime: None.
Posted on Mar 19, 12:25 EDT
Past Incidents
Mar 19, 2019

No incidents reported today.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019
Upstream Network Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:01 EDT
Scheduled - Our hosting environment will undergo maintenance during the indicated time. The purpose of this work is to apply and activate software module upgrades on code running on the core and edge routers per the manufacturer's recommendations.

During this maintenance window, you will experience a brief interruption in service while we complete the maintenance activities. Due to the availability of redundant internet providers, end user impact should be limited to a few brief moments of packet loss as routing is updated. Customers may also see some re-convergence during the maintenance window. Customers may experience latency and packet loss intermittently throughout the window.

We expect the period of instability to be approximately 30 minutes long during the window.
Feb 18, 14:26 EST
Widespread outage across all clusters
Resolved - This incident has been resolved.
Mar 12, 04:30 EDT
Update - Outage was caused by https://status.vanillaforums.com/incidents/h0jjb834vmgp
Mar 12, 04:29 EDT
Update - We are continuing to monitor for any further issues.
Mar 12, 04:23 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 04:22 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 12, 04:17 EDT
Investigating - We are currently investigating this issue.
Mar 12, 03:57 EDT
Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019
Sites' DB migration on Business/Corporate Clusters
Completed - The scheduled maintenance has been completed.
Mar 8, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 00:00 EST
Scheduled - We will be migrating some sites from overcrowded databases to new databases.
We expect to migrate around 80 sites from different DBs.

The length of these migrations will depends on the size of the site.
Migration are expected to last from 5 minutes to 30 minutes.
Only sites that will be migrated will be affected.
Mar 4, 00:00 EST
Database Security Update on all clusters
Completed - The scheduled maintenance has been completed.
Mar 8, 02:00 EST
Verifying - Verification is currently underway for the maintenance items.
Mar 8, 00:43 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 00:00 EST
Scheduled - We will be updating Databases for security purpose on all clusters.
The downtime should be relatively small.
Mar 5, 15:33 EST
Mar 7, 2019

No incidents reported.

Mar 6, 2019

No incidents reported.

Mar 5, 2019

No incidents reported.

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